General Information

Booking
Upon written request via email or fax and subject to availability, we will provisionally book your place on the chosen tour. No deposits are required. Space is allocated and held BUT if definite suites are required by another client, the holding agent/guest will be asked to confirm with a deposit payment (see below) or release the suite. Upon receipt of a written confirmation via email or fax and a completed Reservation Form, final confirmation details and an invoice will be sent to you. Upon receipt of the relevant payment, your booking on the chosen tour will be confirmed. See download below for Payment Schedule Allocations and Cancellations.

Cancellation Insurance
Cancellation insurance is compulsory and will not be waived. We offer insurance to South African residents. For international guests we suggest you contact your local travel agent for assistance. Please bring a copy of your travel insurance policy stating clearly the company, policy number and 24-hour medical emergency telephone number.

Scheduling Times & Routes and Excursions
We cannot be held liable for any delays due to trains not running to schedule. Excursions cannot be guaranteed and will only be undertaken if time and circumstances permit. Departure and arrival times are approximate and cannot be guaranteed. We reserve the right to alter our routing any time between departure and arrival points.

Maximum Train Capacity for Hunting Safari Charter
23 suites. We reserve the right to increase or decrease this capacity as circumstances may require.

Rate Includes
Accommodation, three meals daily, all alcoholic and other beverages, 24-hour room service and bar facilities, excursions with a qualified tour guide or historian, entrance fees to places of interest, shoots, licences, field assistants, ammunition, government tax and limited laundry services.

Rate Excludes
Flights and airport taxes, passport/visa charges, travel and personal insurance, guns, permits, shootings, taxidermy, telephone calls, memorabilia purchases, spa treatments, staff gratuities.

Prices
We will do our utmost to keep to the prices published. However, if increases are forced on us we reserve the right, prior to confirmation, to amend the tour price.

Currency
– South Africa – Rands only. We accept all major credit cards on the train.
– Outside of South Africa – Any off-train expenses or additional excursions booked while on the train are to be paid with US Dollars. Hotels and major dealers accept credit cards.
– US Dollars printed before year 2001 won’t be accepted. Low denominations recommended for shopping/gratuities. Larger denominations recommended for exchanging money to local currency (especially in Tanzania) as you get a better rate. The Gift Shop on board might exchange money if currency is available, but it is not normally catered for.

Passports & Visas
The onus is upon the client to ensure that passports and visas, as may be required, are valid. Please check with the relevant consulates in good time regarding applications or enquire with us at Rovos Rail. Visitors to South Africa are required to have at least three blank VISA pages in their passports to receive an entry visa. Passports must be valid for at least six months from the guests’ return-home date.

Health
– Please ensure you have filled out the Reservation Form to indicate if you have any medical conditions, physical disabilities or allergies. There is a basic First Aid Kit on board.
–  Anti-malarial precautions recommended. Malaria areas: Swaziland, Kruger Park, Northern Botswana, Zambia, Etosha, Zimbabwe and Tanzania. Recommended immunisations (not required): Hepatitis A, Polio, Tetanus, Cholera (low risk)..
– A Yellow Fever/Medical Exemption Certificate is essential if travelling to/from Tanzania. Although all countries travelled through don’t require this, countries guests return to after the trip often require them.
– Please consult your clinic or doctor. TRAVEL DOCTOR AFRICA local 0861 300 911 or international +27 11 214 9030.

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Cuisine on Board
Meals are served in one sitting only in the charming Victorian atmosphere of the dining cars. Breakfast: 07h00-10h00 • Lunch: 13h00 • Tea: 16h30 • Dinner: 19h30. All meals are served at these times unless otherwise stated.

Dietary Requirements
We will do our best to cater for dietary requirements provided a detailed request has been made on the Reservation Form. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Mobile Devices and Internet
In maintaining the spirit of travel of a bygone era, there are no radios or television sets on board. The use of mobile phones, laptops and essentially anything that has the ability to disturb other passengers is confined to the privacy of your suites only. Reception is poor while the train is moving. It is advised to contact your service provider to ensure the correct settings for network services are activated. Internet is available at our Cape Town lounge and Rovos Rail Station.

Smoking on Board
Smoking is allowed in the Club Lounge only and in your suite. Please be mindful that the train is generally made up of wood; please don’t throw flammable items off the train as bush fires in Africa are a constant and dangerous hazard.

Laundry
There is a limited laundry service on board comprising household washers, dryers and steam irons. Turnaround is 48 hours so we aren’t able to handle a week’s worth of washing. There are no dry-cleaning facilities en route or on board.

Luggage
Each suite has a luggage rack that runs its length providing ample space for storage.

Gift Shop
There is a small gift shop on the train and at Rovos Rail Station. Due to the varying exchange rates, credit cards are preferred. The gift shop host/ess will also fulfil any administrative requirements and check your onward arrangements.

Gratuities
Gratuities for the staff are at your discretion. If you wish to show your appreciation in this manner, there is a marked envelope in your suite that you can hand to the Train Manager who will distribute any amounts on a pro-rata basis (share) among the staff. An amount between ZAR100-200 pp/night is suggested, depending on the length of journey.

Special Occasions
We would like to celebrate your special occasion with you. Upon boarding the train, please advise the Train Manager.

Books, Magazines and Games
There are board games, playing cards, a card table (dependent), books and magazines available for your use in the Lounge and Observation Cars whilst on board the train.

Electrical Current and Adaptors
220V AC 50Hz 3-point round-pronged wall plugs, 110V/220V 2-pin plugs for shavers. International adaptors available.

Safes
An electronic safe is provided in the cupboard in each suite.

Telephone
There is an internal telephone system on board. Numbers are listed on the provided Guest List.

Temperature
All public cars are fitted with gas-filled air-conditioning systems. Each suite has an individual air-conditioner with individual temperature controls that can also be set to heat mode. Fresh-air intake is solved by opening a window. Windows should be closed while operating the air-conditioning unit. Electric under-blankets are fitted on the bed.